Privacy Policy

Welcome to Jet's Pizza (operated through pizzajets.click). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzajets.click, place an order, subscribe to our communications, or otherwise interact with us. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our site and services immediately.

This Privacy Policy applies to all users of our website, mobile-optimized pages, and any related online services offered by Jet's Pizza. By accessing or using pizzajets.click, you acknowledge that you have read, understood, and agree to be bound by the terms described in this document.

1. Who We Are

Jet's Pizza operates the website pizzajets.click and provides online food ordering, delivery coordination, and related digital services to customers across the United States. We function as the primary data controller for the personal information collected through our platform.

2. Information We Collect

We collect various types of information from and about users of our website. This collection falls into three primary categories: information you provide directly to us, information collected automatically through your use of our platform, and information obtained from third parties.

2.1 Personal Information You Provide to Us

When you register an account, place an order, contact customer support, subscribe to our newsletter, or participate in promotions, we may collect the following categories of personal information:

• Identification Information: Full name, username, and account credentials (email address and password).
• Contact Information: Email address, phone number, and delivery address (including street address, city, state, and ZIP code).
• Payment Information: Credit card numbers, debit card numbers, billing address, and other payment details. Note: full payment card data is processed and stored by our PCI-compliant third-party payment processors; we do not store complete card numbers on our servers.
• Order Information: Details of your food orders, purchase history, special dietary requests, and delivery preferences.
• Communications: Messages, feedback, reviews, and other content you submit through contact forms, surveys, or customer service interactions.
• Marketing Preferences: Your preferences for receiving marketing communications from us and your communication channel preferences.

2.2 Information Collected Automatically

When you visit or interact with our website, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies:

• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, search queries entered, and overall navigation patterns throughout our website.
• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, and language settings.
• Network Information: IP address, internet service provider (ISP), and approximate geographic location derived from your IP address.
• Session Data: Login timestamps, session duration, logout events, and frequency of visits.
• Cookie and Tracker Data: Information stored in and read from cookies and local storage on your device. See Section 8 for detailed cookie information.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Analytics Providers: Aggregated and sometimes individual-level behavioral data from services such as Google Analytics.
• Advertising Partners: Information about your interactions with our advertisements on third-party platforms.
• Social Media Platforms: If you connect or interact with our brand through social media, we may receive publicly available profile data in accordance with the platform's privacy settings.
• Delivery Partners: Confirmation data and fulfillment status from third-party delivery services we may use.
• Payment Processors: Transaction verification and fraud detection signals.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes. We rely on the following legal bases for processing your personal data: performance of a contract (to fulfill your orders), compliance with legal obligations, our legitimate business interests (where not overridden by your rights), and your consent where applicable.

3.1 Service Provision and Order Fulfillment

• To process and confirm your food orders and manage your account.
• To coordinate delivery and provide estimated arrival times.
• To send transactional communications including order confirmations, receipts, and delivery notifications.
• To handle customer service inquiries, complaints, and support requests.
• To manage loyalty programs, promotions, and discount codes.

3.2 Analytics and Website Improvement

• To analyze how users navigate and interact with our website in order to improve user experience.
• To identify technical issues, bugs, and areas requiring performance optimization.
• To measure the effectiveness of our website features and menu presentation.
• To conduct internal research, quality assurance, and product development.

3.3 Marketing and Promotional Communications

• To send you promotional emails, special offers, new menu announcements, and seasonal deals — but only where you have consented or where we have a legitimate interest in doing so.
• To personalize your experience on our website by showing you relevant content and recommendations based on your order history and preferences.
• To display targeted advertisements on our website and on third-party platforms, including retargeting campaigns.
• To conduct surveys and gather feedback to improve our services.

3.4 Security and Fraud Prevention

• To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• To verify your identity when you contact our customer service team.
• To protect the security and integrity of our website and systems.

3.5 Legal Compliance

• To comply with applicable federal, state, and local laws and regulations.
• To respond to lawful requests from government authorities or law enforcement.
• To enforce our Terms of Service and other agreements.
• To establish, exercise, or defend legal claims.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we do share your information in certain circumstances with trusted partners and service providers as described below.

4.1 Service Providers and Business Partners

We may share your personal information with third-party vendors and service providers who perform services on our behalf, including:

• Payment Processors: Companies that securely process credit and debit card transactions.
• Delivery Services: Third-party couriers or delivery platforms that fulfill your orders.
• Email and SMS Marketing Platforms: Services that send promotional and transactional communications on our behalf.
• Cloud Hosting and Infrastructure Providers: Companies that host our website, databases, and application servers.
• Analytics Providers: Tools such as Google Analytics that help us understand website traffic and user behavior.
• Customer Support Tools: Help desk software and live chat platforms used by our support team.

All third-party service providers are required to handle your data in a manner consistent with this Privacy Policy and applicable law. We enter into data processing agreements with these providers to ensure adequate protection of your personal information.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Compliance with a subpoena, court order, or other legal obligation.
• Requests from federal, state, or local government agencies or law enforcement authorities.
• Situations where disclosure is necessary to protect our legal rights or to prevent imminent harm to persons or property.

4.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, sale of assets, reorganization, or bankruptcy proceedings, your personal information may be transferred to the acquiring party as part of that transaction. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as when you participate in a co-branded promotion or choose to connect third-party apps to your account.

5. Data Security

The security of your personal information is a top priority for us. We implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Encrypted Storage: Sensitive data, including passwords and payment-related information, is stored using strong encryption algorithms.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and active intrusion detection and prevention systems.
• Access Controls: Access to personal data within our organization is restricted on a need-to-know basis using role-based access control (RBAC).
• Regular Security Audits: We conduct periodic vulnerability assessments and penetration testing on our systems.

5.2 Administrative Safeguards

• All employees with access to personal data are trained on data privacy and security best practices.
• We maintain comprehensive data handling policies and enforce them through internal procedures.
• We have a documented incident response plan to address any potential data breaches promptly.

5.3 Limitations

While we take every reasonable precaution, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data, and we encourage you to use strong, unique passwords and to avoid sharing your login credentials with others.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and consistent with Federal Trade Commission (FTC) guidelines on consumer privacy.

6.1 Right to Know and Access

You have the right to request information about the categories and specific pieces of personal data we have collected about you, the categories of sources from which data was collected, the purposes for which data is used, and the categories of third parties with whom we share it. We will provide this information within 45 days of a verified request, with one possible 45-day extension for complex requests.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. You may update many of your account details directly through your account settings page. For other corrections, please contact us using the details in Section 12.

6.3 Right to Deletion

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as information needed to complete a pending transaction, comply with a legal obligation, or detect security incidents). Upon receiving a verified deletion request, we will delete your personal data from our active systems and instruct our service providers to do the same.

6.4 Right to Portability

You have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format (such as a CSV or JSON file) so that you can transfer it to another service if desired.

6.5 Right to Opt-Out of Sale or Sharing

Although we do not sell personal information in exchange for money, certain data sharing practices under the CCPA/CPRA may be considered a "sale" or "sharing" for purposes of cross-context behavioral advertising. You have the right to opt out of such activities. To exercise this right, you may contact us at [email protected] or use the opt-out mechanism available on our website.

6.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit the use and disclosure of sensitive personal information (such as financial data, account login credentials, and precise geolocation) to purposes necessary to provide our services. We do not use sensitive personal information for secondary purposes without your consent.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge different prices, or provide a different quality of service because you exercised a right afforded to you under applicable privacy law.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, you may:

• Email us at: [email protected]
• Submit a request through the contact form available on our website at pizzajets.click.

We will verify your identity before processing your request to protect your privacy and security. The verification process may require you to confirm certain account details or provide documentation. Authorized agents may submit requests on behalf of California residents, provided appropriate authorization is confirmed.

7. Marketing Communications and Opt-Out

We may send you promotional emails, SMS messages, and other marketing communications about our menu, special offers, and events. You have the right to opt out of marketing communications at any time.

• Email: Click the "Unsubscribe" link at the bottom of any marketing email, or contact us at [email protected].
• SMS: Reply "STOP" to any promotional text message you receive from us.
• Account Settings: Adjust your communication preferences directly within your account settings on our website.

Please note that even after opting out of marketing communications, you will continue to receive transactional emails necessary to complete your orders and manage your account (e.g., order confirmations, receipts, and delivery notifications).

8. Cookie Policy Overview

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyze website traffic, and deliver personalized advertisements. Cookies are small text files placed on your device when you visit our website.

8.1 Types of Cookies We Use

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may impact the functionality of our website. For comprehensive information about the cookies we use and how to control them, please refer to our full Cookie Policy available on our website.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

When the retention period expires, we will securely delete, anonymize, or archive your personal information in accordance with applicable legal requirements. Where data is anonymized, it may be retained indefinitely for statistical and research purposes without identifying you.

10. Children's Privacy

If you are under 18 years of age, please do not use our website or submit any personal information to us. If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our systems.

Parents or legal guardians who believe that their child under the age of 18 may have provided personal information to us are encouraged to contact us immediately at [email protected] so that we can investigate and take appropriate remedial action.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not direct our online services to children under the age of 13, and we do not knowingly collect personal information from children under 13.

11. International Data Transfers

Jet's Pizza operates primarily within the United States, and our servers and primary data storage infrastructure are located in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and providing us with your personal information, you consent to the transfer of your data to the United States. We take reasonable steps to ensure that any international data transfers comply with applicable law and that adequate protections are in place for your personal information, regardless of where it is processed.

If you are located in a jurisdiction with specific data transfer requirements (such as the European Economic Area), please note that we will implement appropriate safeguards — such as standard contractual clauses or other legally recognized mechanisms — to protect your data in compliance with applicable international privacy standards.

12. Contact Information for Privacy Inquiries

We welcome your questions, comments, and concerns regarding this Privacy Policy and our data handling practices. If you wish to exercise your privacy rights, raise a concern, or request further information, please contact our privacy team using the information below:

We will acknowledge your request promptly and endeavor to respond within the timeframes required by applicable law (typically within 45 days). In complex cases, we may require up to 90 days in total, in which case we will notify you of the extension and the reason for it.

13. Filing Complaints with Data Protection Authorities

If you believe that our processing of your personal information violates applicable privacy laws, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the following agencies handle consumer privacy complaints:

13.1 Federal Trade Commission (FTC)

The FTC enforces federal consumer protection laws, including those relating to unfair or deceptive privacy practices under Section 5 of the FTC Act (15 U.S.C. § 45). You may file a complaint with the FTC at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

13.2 California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA) have been violated, you may file a complaint with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Email: [email protected]
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

13.3 State Attorneys General

Residents of other U.S. states may also have the right to file complaints with their state Attorney General's office or applicable state consumer protection authority regarding privacy violations. We encourage you to research the specific complaint process applicable to your state.

We always encourage you to contact us first at [email protected] before filing a regulatory complaint, as we are committed to resolving any concerns directly and promptly.

14. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, payment gateways, and other external services that are not operated by us. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We strongly encourage you to review the privacy policies of any third-party websites or services you visit through links on our platform.

15. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Our website does not currently respond to DNT signals, as there is no universally accepted standard for how DNT should be implemented. However, you can manage your tracking preferences through our cookie consent tools and browser settings.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in response to changes in our business practices, legal requirements, or technological developments. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our homepage or within the website notifying users of the changes.
• Where required by applicable law, seek renewed consent from users whose data is affected by the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

17. Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States and applicable state laws, including but not limited to:

• Federal Trade Commission Act (15 U.S.C. § 45) — governing unfair or deceptive business practices.
• California Consumer Privacy Act (CCPA), Cal. Civ. Code § 1798.100 et seq. — as amended by the California Privacy Rights Act (CPRA) of 2020.
• Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq. — governing data collection from children under 13.
• CAN-SPAM Act, 15 U.S.C. § 7701 et seq. — governing commercial email communications.
• Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227 — governing SMS and phone-based marketing communications.
• Other applicable state privacy laws as they come into effect across the United States.

This Privacy Policy was last reviewed and updated on April 7, 2026. It supersedes all previous versions of our privacy notices.